Support
We’re here to help.
Tell us what happened and we’ll take it from there.
Have a question, something that isn’t working the way it should, or an idea you’d like to share? Write to us. Your message opens in your own email app — nothing is sent from this page and nothing is stored here.
Send email
This opens your default email app with the subject WhoWhatWhen App Support already filled in. Rather start from a blank message? whowhatwhen1@icloud.com
What helps us answer faster
- What you saw: the screen you were on and what happened when you tried to save, open, or search a moment.
- When it started: whether it began after an update, on a new device, or out of the blue.
- Your device: the model and the version of the app you’re using.
- A screenshot: if you have one, it usually says more than words can.
Before you write
Who What When keeps your story on your device, so we can’t see your timeline, recover a deleted moment, or restore anything for you. If a moment matters, a backup of your device is the one thing that brings it back.
We read every message
No ticket numbers, no queues of bots. Write to whowhatwhen1@icloud.com and we’ll get back to you as soon as we can.